There is a board inside the external drive case that contains what we call a bridge board.
Click on “Verify Disk” and if Disk Utility says it’s needed, then run “Repair Disk”.Right, There are two types of external drives.Ī large external drive that requires its own 12v power supply contains in most cases a 3.5" Sata drive that can be fitted into any computer case providing it has sata connections on your motherboard.When done correctly, the partition will be highlighted in blue (may vary at some point). Click on the drive icon to highlight the drive and the window will display the information about the current drive and the file system.Ĥ.) If the drive partition(s) is still visible in the left column as the second indented row under the hard drive itself, but is not mounted on the Desktop, you can try to run a repair on the partition using Disk Utility’s First Aid function. Click Go on the top menu bar from the Desktop.Ģ.) Once Disk Utility is launched a drive list will be displayed in the left hand column.ģ.) The external Seagate drive should appear in this list as a selectable drive.
If there is a bad sector, any data that may have been accessible before running “Repair Disk” will likely become inaccessible once the bad sector is re-allocated.ġ.) Confirm the drive is seen in Disk Utility. This program is called First Aid.Īlways backup your data before running First Aid scans of your hard drive. The MacOS has great tools for testing hard drives. If there is a bad sector, any data that may have been accessible before chkdsk, will likely become inaccessible once the bad sector is re-allocated. This program is called Check Disk (ChkDsk).Īlways backup your data before running any check disk (chkdsk) scans of your hard drive.
#2TB SEAGATE FREEAGENT DESK NOT DETECTED IN SEATOOLS WINDOWS#
The Windows Operating System has a some great tools for testing hard drives. Then you will see three tabs: “Pass Info”, “Warranty Checker”, and “View Log File." You can also view a log about the test results by clicking on either “Pass Info”or “Fail Info”, depending on the results of the test, when the test is done next to the “Help” option. You can read the log by clicking on Help>View Log File.
You should backup all of your data before running tests that have options to “Fix”. Select the test that you would like to perform. A menu of the possible diagnostic tests is shown. Please safely remove all other hard drives except the drive(s) that you want to test.Ĥ.) Select the Tests to Run. Seagate, Samsung, LaCie, and Maxtor drive models are all supported drives.
Click on the Start or Windows icon button in the bottom left corner of your Windows desktop.Make sure you have the computer plugged in by power supply to a main wall socket. Power management controls may need to be suspended while doing very long tests. If the Dashboard diagnostic test produces a ‘fail’ result, we recommend you test the hard drive with the SeaTools diagnostic program before pursuing a replacement of the hard drive.ġ.) It is suggested to close all other applications before running hard disk diagnostic, in order to keep the drive focused on SeaTools as much as possible.Ģ.) Please keep the computer fully powered on. A pass or fail message from Seagate Dashboard could simply indicate other issues which do not warrant a hard drive replacement. Note: For a more thorough test of your external hard drive, we suggest using SeaTools for Windows. In MacOS, this icon will be in the Applications folder.Ģ.) On the left side of the Seagate Dashboard, click the drive on which you want to test. Be sure the drive is connected directly to the computer using a USB port, not using a docking station or hub.ġ.) Open Seagate Dashboard by double-clicking the Seagate Dashboard icon on the desktop.
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